Guest servicing & Island Hosting

Normally when you throw a party you also have to host it. By hosting I dont just mean in the verb sense of 'be the one throwing it'. You see hosting also involves checking on your guests, making sure they know where what is, if they want more of less of something and things like that. This could be for any kind of party, not just the dance one. It could be a dinner, a lunch, a baby shower..anything.

You see good hosting means the guests leave the party feeling so happy and impressed with everything. Basically fall in love with you, make them want to add you on Facebook, or finally save your number when they are so tired and hungry and can't cook it just put your name down on their next party list.

Similarly on an island resort you need hosts. You of course have the basic departments covered (reception, food and beverage, transport, IT, reservations and things). What is novel in a place like this is the role of an island host. An island host will greet you when you get off the seaplane, escort you to the reception, help you get checked in, take you to your room, give you a tour of the island, broker deals and transactions if necessary and answer any question you have. Sort of like a buddy. It's amazing how the resort has an entire department dedicated to just serving guests and making sure their holiday is even better than they imagined it would be.

That's where I interened for my first two weeks here. The whole team consists of people from across the globe, in case language becomes a barrier. So we have Germans, Chinese, French, Maldivians and me Indian. (haha!). Now 5 weeks into the internship this department is like my home base. I made my first friends here, my first mistakes. I learnt about work culture over here. Understood the resort and the environment here. All my firsts were here, which is probably why I am still attached to this one department. My body clock is even accustomed to their site schedules. Mentally I'm always placing what they would be doing at this point of the day or later today. I guess it's my way of make this place home like or familiar for me. So strange how despite the fact that I hate routine, I find myself making one up to stabilise and solidify this place for me.